Orders are generally dispatched within 2–3 weeks upon receipt of the confirmed Purchase Order and applicable advance payment.
Delivery Timeline:
Delivery to the designated destination port typically takes 2–3 weeks post-dispatch, depending on the port location, shipping line schedules, and customs procedures.
Shipping Terms:
All shipments are executed under internationally recognized trade terms such as FOB, CIF, CAD, or LC, as mutually agreed with the buyer.
Tracking & Notifications:
Clients are kept informed at every critical stage, including:
• Dispatch confirmation
• Customs clearance status
• Vessel loading and departure
Accepted Payment Methods:
• Telegraphic Transfer (TT)
• Letter of Credit (LC) at Sight
• Cash Against Documents (CAD)
• Other secure and verifiable international banking channels.
Advance Payment Terms:
Depending on the risk assessment, country regulations, and order volume, an advance of 20%–70% may be requested.
Balance Payment:
The remaining amount is payable against:
• Scanned Original Bill of Lading (OBL)
• LC at sight, or
• As per a mutually agreed usance period.
All shipments are insured either through ECGC (Export Credit Guarantee Corporation of India) or reputed international marine insurers, ensuring protection against transit loss, theft, or physical damage.
Exclusions:
Events beyond control such as natural disasters, war, or delays on the buyer’s side are not covered unless specified in the insurance terms.
Claim Process:
• Visible damage or shortages must be reported within 48 hours of delivery.
• Claims must be accompanied by supporting documents, including images, videos, and third-party verification (if applicable).
🛡️ Infinity Edge Global – Damage & Quality Policy
Buyers may request pre-shipment inspection through third-party agencies or their representatives. Fees (if any) are to be borne by the buyer.
Post-Delivery Concerns:
Any issue regarding quality or quantity must be reported within 3 days of delivery at the destination port.
Documentation Required for Claims:
• Clear photographs or videos of the issue • Inspection certificate (where applicable)
Resolutions Offered:
Depending on the investigation outcome, resolutions may include:
• Replacement shipment
• Partial refund
• Credit note adjustment on future orders
Return Eligibility:
Returns are strictly accepted only in cases of:
• Proven quality deviations from specifications
• Physical damage not caused during buyer-side handling
Return Timeline:
All return requests must be raised within 7 days of receipt of goods at the destination.
Return Shipping Responsibility:
In case of approved returns, responsibility for return logistics will be addressed on a case-to-case basis.
For first-time buyers, high-risk regions, or orders without LC/insurance coverage, an advance payment of 50%–100% may be requested.
Advance Protection Measures: All advance payments are safeguarded through:
• Pro forma invoice (PI)
• Signed agreement or PI acceptance
• Email confirmation from official company email addresses
Non-Refundable Clause:
Advance payments are non-refundable if the buyer cancels the order after dispatch or fails to complete the transaction due to internal or country-specific issues.